Outage in Heap

Latency due to a global Amazon Web Services (AWS) issue

Resolved Minor
October 20, 2025 - Started 24 days ago - Lasted 1 day
Official incident page

Incident Report

You may experience some latency to a global Amazon Web Services (AWS) issue, we are working to resolve this.

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Latest Updates ( sorted recent to last )
RESOLVED 22 days ago - at 10/21/2025 02:41PM

This incident has been resolved.

MONITORING 23 days ago - at 10/21/2025 11:57AM

Other Integrations:
- Some of our partner integrations are still impacted by the AWS outage, but will catch up once those services are completely resolved.

MONITORING 23 days ago - at 10/21/2025 02:41AM

Connect Syncs:
- Upstream issues have been resolved.
- Expect to see some further delays as we work through the backlog of syncs that were impacted.
- We will post an update when this has been processed and we have returned to regularly scheduled sync processing.

Other Integrations:
- Some of our partner integrations are still impacted by the AWS outage, but will catch up once those services are completely resolved.

MONITORING 23 days ago - at 10/21/2025 02:23AM

Connect Syncs:
- Upstream issues have been resolved.
- Expect to see some further delays as we work through the backlog of syncs that were impacted.
- We will post an update when this has been processed and we have returned to regularly scheduled sync processing.

Other Integrations:
- Some of our partner integrations are still impacted by the AWS outage, but will catch up once those services are completely resolved.

IDENTIFIED 23 days ago - at 10/20/2025 08:52PM

We are continuing to work on restoring full connect sync functionality for our US customers. No data has been lost. Once all upstream issues have been resolved, data will sync automatically on the next scheduled sync run.

IDENTIFIED 24 days ago - at 10/20/2025 11:52AM

You may experience some latency to a global Amazon Web Services (AWS) issue, we are working to resolve this.

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