Outage in Heap
Latency due to a global Amazon Web Services (AWS) issue
Resolved MinorIncident Report
You may experience some latency to a global Amazon Web Services (AWS) issue, we are working to resolve this.
Need to monitor Heap outages?
- Monitor all your external dependencies in one place
- Get instant alerts when outages are detected
- Be the first to know if service is down
- Show real-time status on private or public status page
- Keep your team informed
Latest Updates ( sorted recent to last )
RESOLVED
3 months ago - at 10/21/2025 02:41PM
This incident has been resolved.
MONITORING
3 months ago - at 10/21/2025 11:57AM
Other Integrations:
- Some of our partner integrations are still impacted by the AWS outage, but will catch up once those services are completely resolved.
MONITORING
3 months ago - at 10/21/2025 02:41AM
Connect Syncs:
- Upstream issues have been resolved.
- Expect to see some further delays as we work through the backlog of syncs that were impacted.
- We will post an update when this has been processed and we have returned to regularly scheduled sync processing.
Other Integrations:
- Some of our partner integrations are still impacted by the AWS outage, but will catch up once those services are completely resolved.
MONITORING
3 months ago - at 10/21/2025 02:23AM
Connect Syncs:
- Upstream issues have been resolved.
- Expect to see some further delays as we work through the backlog of syncs that were impacted.
- We will post an update when this has been processed and we have returned to regularly scheduled sync processing.
Other Integrations:
- Some of our partner integrations are still impacted by the AWS outage, but will catch up once those services are completely resolved.
IDENTIFIED
3 months ago - at 10/20/2025 08:52PM
We are continuing to work on restoring full connect sync functionality for our US customers. No data has been lost. Once all upstream issues have been resolved, data will sync automatically on the next scheduled sync run.
IDENTIFIED
3 months ago - at 10/20/2025 11:52AM
You may experience some latency to a global Amazon Web Services (AWS) issue, we are working to resolve this.
Latest Heap outages
Queries failing to return - 14 days ago
Metric alert latency -- Investigating - about 2 months ago
Heap Connect Sync Delays for EU customers on Snowflake - about 2 months ago
Heap Connect Syncs: Possibility Of Stale Data - 2 months ago
Some customers experiencing latency - 2 months ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 5420 services available
Integrations with
