Outage in Heap
Latency due to a global Amazon Web Services (AWS) issue
Minor
October 20, 2025 - Started about 12 hours ago
Official incident page
Official incident page
Incident Report
You may experience some latency to a global Amazon Web Services (AWS) issue, we are working to resolve this.
Components affected
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Latest Updates ( sorted recent to last )
IDENTIFIED
about 3 hours ago - at 10/20/2025 08:52PM
We are continuing to work on restoring full connect sync functionality for our US customers. No data has been lost. Once all upstream issues have been resolved, data will sync automatically on the next scheduled sync run.
IDENTIFIED
about 12 hours ago - at 10/20/2025 11:52AM
You may experience some latency to a global Amazon Web Services (AWS) issue, we are working to resolve this.
Latest Heap outages
Heap Connect Sync Delays - 10 days ago
EU Temporary Data Latency - about 1 month ago
Heap Connect Syncs: Possibility Of Stale Data - about 1 month ago
Heap Connect Syncs: Possibility Of Stale Data (US) - about 2 months ago
Latency in integration events impacting PA customers - about 2 months ago
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