Outage in Heap
Heap Connect Sync Delays
Resolved MinorIncident Report
Our engineering team has identified the root cause of the delayed syncs and is working on a solution.
Data is still being collected and no data has been lost.
We will post an update in one hour.
Components affected
Heap Connect
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Latest Updates ( sorted recent to last )
RESOLVED
4 days ago - at 10/11/2025 08:55AM
This incident has been resolved.
MONITORING
5 days ago - at 10/10/2025 09:17PM
A fix has been applied, and impacted connect syncs are recovering. Upcoming syncs will be processed on their usual schedule. We continue to monitor during this recovery period.
IDENTIFIED
5 days ago - at 10/10/2025 06:43PM
We continue to work on a fix for this issue.
IDENTIFIED
5 days ago - at 10/10/2025 04:50PM
We are continuing to work on a fix for this issue
IDENTIFIED
5 days ago - at 10/10/2025 03:28PM
Our engineering team has identified the root cause of the delayed syncs and is working on a solution.
Data is still being collected and no data has been lost.
We will post an update in one hour.
Latest Heap outages
EU Temporary Data Latency - 26 days ago
Heap Connect Syncs: Possibility Of Stale Data - 28 days ago
Heap Connect Syncs: Possibility Of Stale Data (US) - about 2 months ago
Latency in integration events impacting PA customers - about 2 months ago
Integration data not syncing - 2 months ago
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