Outage in Heap

Heap Connect Sync Delays

Resolved Minor
February 13, 2025 - Started 8 months ago - Lasted about 7 hours
Official incident page

Incident Report

Some customers Connect Syncs have been delayed. The cause has been identified and the fix has been deployed. We are monitoring as delayed environments catch up. We will post an update in two hours, or resolve the incident if all environments have recovered.
Components affected
Heap Connect
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Latest Updates ( sorted recent to last )
RESOLVED 8 months ago - at 02/13/2025 08:33PM

This incident has been resolved.

MONITORING 8 months ago - at 02/13/2025 05:27PM

Latency has recovered for most syncs. We continue to monitor for remaining impacted clients.

MONITORING 8 months ago - at 02/13/2025 04:51PM

We are continuing to monitor for any further issues.

MONITORING 8 months ago - at 02/13/2025 03:47PM

We are continuing to monitor as some delayed syncs are still catching up.

MONITORING 8 months ago - at 02/13/2025 01:59PM

Some customers Connect Syncs have been delayed. The cause has been identified and the fix has been deployed. We are monitoring as delayed environments catch up.

We will post an update in two hours, or resolve the incident if all environments have recovered.

Latest Heap outages

Heap Connect Sync Delays - 5 days ago
EU Temporary Data Latency - 26 days ago
Heap Connect Syncs: Possibility Of Stale Data - 28 days ago
Heap Connect Syncs: Possibility Of Stale Data (US) - about 2 months ago
Latency in integration events impacting PA customers - about 2 months ago

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