Outage in Heap

Integration data not syncing

Resolved Minor
August 11, 2025 - Started 2 months ago - Lasted about 10 hours
Official incident page

Incident Report

We are currently investigating an issue reported with the Shopify integration. Some data from Shopify may not be available in customer accounts.
Components affected
Heap Integrations - Sources
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Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 08/11/2025 11:56PM

This incident has been resolved.

MONITORING 2 months ago - at 08/11/2025 08:31PM

A fix has been implemented and we are monitoring results.

INVESTIGATING 2 months ago - at 08/11/2025 07:01PM

We are continuing to investigate the issue.

We will post an update in an hour.

INVESTIGATING 2 months ago - at 08/11/2025 05:57PM

We are continuing to investigate the issue.

We will post an update in an hour.

INVESTIGATING 2 months ago - at 08/11/2025 04:59PM

Our integration ingestion pipeline is currently experiencing higher than normal latency. No data will be lost. Customers may not see up to date data for source integrations.

We will post an update in an hour.

INVESTIGATING 2 months ago - at 08/11/2025 02:02PM

We are currently investigating an issue reported with the Shopify integration. Some data from Shopify may not be available in customer accounts.

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