Outage in Heap
Latency in integration events impacting PA customers
Resolved MinorIncident Report
We are rolling out a fix for the latency that is currently impacting integration events.
New events from third-party sources may take longer to appear in Heap at this time. No data has been lost.
Components affected
Heap Integrations - SourcesTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
8 months ago - at 08/26/2025 12:53AM
This incident has been resolved.
MONITORING
8 months ago - at 08/26/2025 12:14AM
A fix has been implemented and we are monitoring latency as it begins to recover.
IDENTIFIED
8 months ago - at 08/25/2025 11:45PM
We are rolling out a fix for the latency that is currently impacting integration events.
New events from third-party sources may take longer to appear in Heap at this time. No data has been lost.
Latest Heap outages
Temporary Data Latency - Investigating - 19 days ago
Heap Connect Syncs: Possibility Of Stale Data (EU Only) - 21 days ago
Customers having to re-login in to Heap - 25 days ago
We are currently experiencing delays in 3rd party integrations events being available in the app - about 1 month ago
Some customers may be experiencing errors when running queries - about 1 month ago
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