Outage in Heap

Latency in integration events impacting PA customers

Resolved Minor
August 26, 2025 - Started about 2 months ago - Lasted about 1 hour
Official incident page

Incident Report

We are rolling out a fix for the latency that is currently impacting integration events. New events from third-party sources may take longer to appear in Heap at this time. No data has been lost.
Components affected
Heap Integrations - Sources
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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 08/26/2025 12:53AM

This incident has been resolved.

MONITORING about 2 months ago - at 08/26/2025 12:14AM

A fix has been implemented and we are monitoring latency as it begins to recover.

IDENTIFIED about 2 months ago - at 08/25/2025 11:45PM

We are rolling out a fix for the latency that is currently impacting integration events.
New events from third-party sources may take longer to appear in Heap at this time. No data has been lost.

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