Outage in Heap
Latency in integration events impacting PA customers
Resolved MinorIncident Report
We are rolling out a fix for the latency that is currently impacting integration events.
New events from third-party sources may take longer to appear in Heap at this time. No data has been lost.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
5 months ago - at 08/26/2025 12:53AM
This incident has been resolved.
MONITORING
5 months ago - at 08/26/2025 12:14AM
A fix has been implemented and we are monitoring latency as it begins to recover.
IDENTIFIED
5 months ago - at 08/25/2025 11:45PM
We are rolling out a fix for the latency that is currently impacting integration events.
New events from third-party sources may take longer to appear in Heap at this time. No data has been lost.
Latest Heap outages
Queries failing to return - 16 days ago
Metric alert latency -- Investigating - about 2 months ago
Heap Connect Sync Delays for EU customers on Snowflake - about 2 months ago
Heap Connect Syncs: Possibility Of Stale Data - 2 months ago
Some customers experiencing latency - 2 months ago
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