Outage in Heap
Metric alert latency -- Investigating
Resolved MinorIncident Report
Metric alert notifications are currently delayed. We are still investigating and will provide an update in 1 hour.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 12/02/2025 11:11AM
This incident has been resolved.
IDENTIFIED
4 days ago - at 12/01/2025 10:00PM
The issue has been identified and we are working on a fix. We will provide an update tomorrow.
INVESTIGATING
4 days ago - at 12/01/2025 06:37PM
We are continuing to investigate this issue and will provide an update in 2 hours.
INVESTIGATING
4 days ago - at 12/01/2025 05:38PM
Metric alert notifications are currently delayed. We are still investigating and will provide an update in 1 hour.
Latest Heap outages
Heap Connect Syncs: Possibility Of Stale Data - 16 days ago
Some customers experiencing latency - 16 days ago
Heatmaps: Issues Generating New Screenshots - 21 days ago
Latency due to a global Amazon Web Services (AWS) issue - about 2 months ago
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