Outage in Heap

Metric alert latency -- Investigating

Resolved Minor
December 01, 2025 - Started 4 days ago - Lasted about 18 hours
Official incident page

Incident Report

Metric alert notifications are currently delayed. We are still investigating and will provide an update in 1 hour.
Components affected
Heap Notifications and Alerts

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Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 12/02/2025 11:11AM

This incident has been resolved.

IDENTIFIED 4 days ago - at 12/01/2025 10:00PM

The issue has been identified and we are working on a fix. We will provide an update tomorrow.

INVESTIGATING 4 days ago - at 12/01/2025 06:37PM

We are continuing to investigate this issue and will provide an update in 2 hours.

INVESTIGATING 4 days ago - at 12/01/2025 05:38PM

Metric alert notifications are currently delayed. We are still investigating and will provide an update in 1 hour.

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