Outage in Heap
Heap Connect Sync Delays (EU only)
Resolved MinorIncident Report
Our engineering team has identified the root cause of the delayed syncs and is working on a solution. There is no data loss.
We will post an update in one hour.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
about 6 hours ago - at 02/12/2026 10:58PM
This incident has been resolved.
MONITORING
about 8 hours ago - at 02/12/2026 08:58PM
We have deployed a fix and are beginning to catchup delayed environments.
We will post an update in two hours, or resolve the incident if all environments have recovered.
IDENTIFIED
about 8 hours ago - at 02/12/2026 08:29PM
We have identified another issue causing sync delays and are working on a solution.
MONITORING
about 10 hours ago - at 02/12/2026 06:45PM
We have deployed a fix and are beginning to catchup delayed environments.
We will post an update in two hours, or resolve the incident if all environments have recovered.
IDENTIFIED
about 10 hours ago - at 02/12/2026 06:13PM
We are continuing to work on a fix for this issue.
IDENTIFIED
about 10 hours ago - at 02/12/2026 06:13PM
Our engineering team has identified the root cause of the delayed syncs and is working on a solution. There is no data loss.
We will post an update in one hour.
Latest Heap outages
Heap Connect Syncs EU only: Possibility Of Stale Data - 15 days ago
Heap Connect Syncs: Possibility Of Stale Data - 19 days ago
Queries failing to return - about 1 month ago
Metric alert latency -- Investigating - 2 months ago
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