Outage in Helium Mobile
Helium Mobile App Outage
Resolved MajorIncident Report
Helium Mobile is currently experiencing an app outage. This does not affect call, text, or data services, but during the outage subscribers may not be able to log into the Helium Mobile App, activate a SIM, manage billing, make payments, or access other features related to the app. This also affects new user signup. We are currently investigating the issue.
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Latest Updates ( sorted recent to last )
RESOLVED
5 months ago - at 11/17/2025 06:37PM
This incident has been resolved.
INVESTIGATING
5 months ago - at 11/17/2025 04:38PM
Helium Mobile is currently experiencing an app outage. This does not affect call, text, or data services, but during the outage subscribers may not be able to log into the Helium Mobile App, activate a SIM, manage billing, make payments, or access other features related to the app. This also affects new user signup. We are currently investigating the issue.
INVESTIGATING
5 months ago - at 11/17/2025 04:37PM
Helium Mobile is currently experiencing an app outage. This does not affect call, text, or data services, but during the outage subscribers may not be able to log into the Helium Mobile App, activate a SIM, manage billing, make payments, or access other features related to the app. This also affects new user signup. We are currently investigating the issue.
Latest Helium Mobile outages
Unplanned Outage - 13 days ago
Zero Plans Sign Ups Temporarily Unavailable - about 1 month ago
Unplanned Outage: Data Usage Updates - about 2 months ago
App Version Update Required - 3 months ago
Temporary Unavailability of SIM Cards for Zero Plan - 6 months ago
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