Is Helium Mobile Down? Helium Mobile Status & Outages
Helium Mobile status updated
Helium Mobile service health over the last 24 hours
This chart shows the number of user-reported issues for Helium Mobile service health over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem.
Outage Map
See where users report Helium Mobile is down. The map shows recent Helium Mobile outages from around the world.
Helium Mobile Outage Map
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Helium Mobile Downtime Health — Last 90 Days
In the last 90 days, Helium Mobile had 2 incidents with a median duration of 99 hours 2 minutes.
2
Incidents
0
Major Outages
2
Minor Incidents
99
hour
Median Resolution
Recent Helium Mobile outages detected by IsDown
Full incident reports for recent Helium Mobile outages, including timelines, affected components, and resolution details.
| Title | Started At | Duration |
|---|---|---|
|
Due to an outage with our carrier partner, your data usage metrics in the Helium Mobile App may n...
|
Feb 18, 2026 at 04:48 PM UTC
|
1 day |
|
Subscribers using older app versions may see outdated screens or plan details.
Please update to ...
|
Jan 28, 2026 at 05:31 PM UTC
|
7 days |
|
Helium Mobile is currently experiencing an app outage. This does not affect call, text, or data s...
|
Nov 17, 2025 at 04:37 PM UTC
|
about 2 hours |
|
Physical SIM cards are temporarily unavailable to order for Zero Plan activations. eSIMs are stil...
|
Oct 23, 2025 at 07:49 PM UTC
|
19 days |
|
Our support platform is currently experiencing degraded performance. Response times may de delaye...
|
Oct 20, 2025 at 04:16 PM UTC
|
about 7 hours |
|
Due to an issue with an integration partner, new account creation are currently unavailable. We a...
|
Aug 29, 2025 at 02:13 AM UTC
|
about 2 hours |
|
Due to an issue with an integration partner, new account creation are currently unavailable. We a...
|
Aug 28, 2025 at 11:27 PM UTC
|
25 minutes |
|
Maintenance on legacy subscriber systems is underway. During this time, rewards claiming and sche...
|
Aug 06, 2025 at 03:50 PM UTC
|
about 1 hour |
|
We are currently investigating a widespread outage that began approximately 4 hours ago (6 am EST...
|
Jul 11, 2025 at 02:39 PM UTC
|
about 6 hours |
|
The team has identified an issue where customers signing up are unable to pass identity verificat...
|
Jun 16, 2025 at 08:38 PM UTC
|
about 1 hour |
Helium Mobile Scheduled Maintenances
Check upcoming Helium Mobile maintenance windows. 1 scheduled maintenances may affect Helium Mobile status.
-
Mar 14 2026Scheduled Maintenance
Scheduled for March 14, 2026 at 03:00 PM UTC · until 09:00 PM UTC
Due to scheduled maintenance from our carrier partner, data usage metrics in the Helium Mobile app may fail to update or be significantly delayed. This will not affect your ability to send or receive calls or use available data.
Helium Mobile Components Status
Check if any Helium Mobile component is down. View the current status of 6 services and regions.
| Component | Status |
|---|---|
| Gift Card Redemption | OK |
| Helium Mobile Service | OK |
| Helium Mobile Subscriber Sign Up | OK |
| SIM Changes: Porting and Activation | OK |
| Support | OK |
| Wi-Fi Hotspots | OK |
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About Helium Mobile Status and Outage Monitoring
IsDown has monitored Helium Mobile continuously since January 2026.
We monitor Helium Mobile's official status page across 6 components. IsDown interprets Helium Mobile statuses (operational, degraded performance, partial outage, and major outage) to deliver precise health metrics and filter alerts by the components you actually use.
To check if Helium Mobile is down, IsDown combines official status data with user reports for early detection. Vendors often delay acknowledging problems, so user reports help us alert you before the official announcement.
Engineering and operations teams rely on IsDown to track Helium Mobile status and receive verified outage alerts through Slack, Teams, PagerDuty, or 20+ other integrations.
How IsDown Monitors Helium Mobile
IsDown checks Helium Mobile's status page every few minutes, across all 6 components. We combine official status data with user reports to detect when Helium Mobile is down, often before the vendor announces it.
When Helium Mobile status changes, IsDown sends alerts to your preferred channels. Filter by severity to skip noise and focus on outages that affect your business.
What you get when monitoring Helium Mobile with IsDown
Track Helium Mobile incidents and downtimes by severity
IsDown checks Helium Mobile official status page for major/minor outages or downtimes. A major outage is when Helium Mobile experiences a critical issue that severely affects one or more services/regions. A minor incident is when Helium Mobile experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. The moment we detect a Helium Mobile outage, we send you an alert and update your dashboard and status page.
Get alerted as soon as users report problems with Helium Mobile
Helium Mobile and other vendors don't always report outages on time. IsDown collects user reports to provide early detection of outages. This way, even without an official status update, you can stay ahead of possible problems.
All the details of Helium Mobile outages and downtimes
IsDown collects all information from the outages published in Helium Mobile status page to provide the context of the outage. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.
Prepare for upcoming Helium Mobile maintenance events
Helium Mobile publishes scheduled maintenance events on their status page. IsDown collects all the information for each event and creates a feed that people can follow to ensure they are not surprised by unexpected downtime or problems. We also send the feed in our weekly report, alerting the next maintenances that will take place.
Only get alerted on the Helium Mobile outages that impact your business
IsDown monitors Helium Mobile and all their 6 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.
Simple & Powerful
How IsDown Works
Get started in minutes. Monitor all your critical services from one place.
Step 01
We monitor official status pages
IsDown checks the status of over 6,020+ services every few minutes. We aggregate official status information and normalize it, plus collect crowdsourced reports for early outage detection.
Step 02
You get notified instantly
When we detect an incident or status change, you receive an alert immediately. Customize notifications by service, component, or severity to avoid alert fatigue.
Step 03
Everything in one dashboard
View all your services in a unified dashboard or public or private status page. Send alerts to Slack, Teams, PagerDuty, Datadog, and 20+ other tools your team already uses.
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Helium Mobile Downdetector vs IsDown
Looking for Helium Mobile outage alerts like Downdetector? IsDown monitors Helium Mobile's official status page for verified incident data, not just user reports. Know exactly when Helium Mobile is down, which components are affected, and when service health is restored. Here's why official Helium Mobile status monitoring beats crowdsourced detection:
| Features | IsDown | Downdetector |
|---|---|---|
| Official Helium Mobile status page monitoring. Know when Helium Mobile is down with real time incident details. | ||
| Monitor 6,020+ services including Helium Mobile in a single dashboard. | ||
| Instant Helium Mobile outage alerts sent to Slack, Teams, PagerDuty, and more. | ||
| Combined monitoring: Helium Mobile official status plus user reports for early outage detection. | ||
| Maintenance feed for Helium Mobile | ||
| Granular alerts filtering by Helium Mobile components and regions. |
Monitor Helium Mobile Status with IsDown
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Frequently Asked Questions
Is Helium Mobile down today?
Helium Mobile isn't down. You can check Helium Mobile status and incident details on the top of the page. IsDown continuously monitors Helium Mobile official status page every few minutes. In the last 24 hours, there were 0 outages reported.
What is the current Helium Mobile status?
Helium Mobile is currently operational. You can check Helium Mobile status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.
Is there a Helium Mobile outage now?
No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.
Is Helium Mobile down today or just slow?
Currently there's no report of Helium Mobile being slow. Check on the top of the page if there are any reported problems by other users.
How are Helium Mobile outages detected?
IsDown monitors the Helium Mobile official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.
Is Helium Mobile having an outage right now?
Helium Mobile last outage was on February 18, 2026 with the title "Unplanned Outage: Data Usage Updates"
How often does Helium Mobile go down?
IsDown has tracked 40 Helium Mobile incidents since January 2026.
Is Helium Mobile down for everyone or just me?
Check the Helium Mobile status at the top of this page. IsDown combines official status page data with user reports to show whether Helium Mobile is down for everyone or if the issue is on your end.
What Helium Mobile components does IsDown monitor?
IsDown monitors 6 Helium Mobile components in real-time, tracking the official status page for outages, degraded performance, and scheduled maintenance.
How to check if Helium Mobile is down?
- Subscribe (if possible) to updates on the official status page.
- Create an account in IsDown. Start monitoring Helium Mobile and get alerts in real-time when Helium Mobile has outages.
Why use IsDown to monitor Helium Mobile instead of the official status page?
Because IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. You can monitor Helium Mobile and all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via Slack, Datadog, PagerDuty, and more, when a service you monitor has issues or when maintenances are scheduled.
How IsDown compares to DownDetector when monitoring Helium Mobile?
IsDown and DownDetector help users determine if Helium Mobile is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information instead of just relying on reports from users. The integration allows us to provide more details about Helium Mobile's Outages, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.
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