Outage in Helium Mobile
Temporary Unavailability of SIM Cards for Zero Plan
Resolved MinorIncident Report
Physical SIM cards are temporarily unavailable to order for Zero Plan activations. eSIMs are still available for all subscribers. Paid plan orders are not affected.
We are working to restock availability as soon as possible.
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Latest Updates ( sorted recent to last )
RESOLVED
3 months ago - at 11/11/2025 10:56PM
Physical SIM Cards are now available again. Thank you for your patience.
IDENTIFIED
4 months ago - at 10/23/2025 10:29PM
We are continuing to work on a fix for this issue.
IDENTIFIED
4 months ago - at 10/23/2025 07:49PM
Physical SIM cards are temporarily unavailable to order for Zero Plan activations. eSIMs are still available for all subscribers. Paid plan orders are not affected.
We are working to restock availability as soon as possible.
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