Outage in Helium Mobile
Usage Reporting Issue
Resolved MinorIncident Report
Due to an error in records processing, some Helium Mobile subscribers may see elevated usage reported in their Helium Mobile app and receive inaccurate notifications related to their data consumption. We are investigating this issue. This issue is exclusive to reporting and notification. Affected subscribers will not be throttled or capped on their data usage.
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 06/16/2026 06:01PM
This incident has been resolved
MONITORING
4 days ago - at 06/15/2026 08:01PM
A fix has been deployed and we are monitoring. Usage should display as expected.
INVESTIGATING
5 days ago - at 06/14/2026 06:38PM
Due to an error in records processing, some Helium Mobile subscribers may see elevated usage reported in their Helium Mobile app and receive inaccurate notifications related to their data consumption. We are investigating this issue. This issue is exclusive to reporting and notification. Affected subscribers will not be throttled or capped on their data usage.
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The Status Page Aggregator with Early Outage Detection
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