Outage in Helium

HMH - Speed Test Failures

Resolved Minor
August 29, 2025 - Started about 2 months ago - Lasted about 1 month
Official incident page

Incident Report

Following the recent Mobile Oracle infrastructure migration, the team has noticed that a subset of HMHs are failing to submit speed tests. The lack of speed tests will prevent a Hotspot from receiving Proof of Coverage rewards. A backend patch has been applied which will likely address the issue without operator intervention. However, if you notice your HMH is failing to submit speed tests, a simple reboot should resolve the issue.
Latest Updates ( sorted recent to last )
RESOLVED 18 days ago - at 10/07/2025 07:04PM

This incident has been resolved.

MONITORING about 2 months ago - at 09/03/2025 01:47PM

A backend patch has been applied to address issues with Hotspots failing to submit speed tests. If you’re still seeing problems, a reboot should fix it. We’ll continue to monitor.

IDENTIFIED about 2 months ago - at 08/29/2025 10:11PM

Following the recent Mobile Oracle infrastructure migration, the team has noticed that a subset of HMHs are failing to submit speed tests. The lack of speed tests will prevent a Hotspot from receiving Proof of Coverage rewards.
A backend patch has been applied which will likely address the issue without operator intervention. However, if you notice your HMH is failing to submit speed tests, a simple reboot should resolve the issue.

Latest Helium outages

Mobile Onboarding Failures - about 2 months ago
Investigating: Error 522 - 2 months ago

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