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Outage Details
We are currently investigating reports of mobile onboarding failures. Affected users may see the following error when attempting to onboard: {"InstructionError":[2,{"Custom":6016}]}
Impact:
All new Mobile onboards are currently failing.
Existing Mobile users are unaffected.
Latest Updates ( sorted recent to last )
RESOLVED
11 days ago - at 09/02/2025 10:01PM
This incident has been resolved.
IDENTIFIED
11 days ago - at 09/02/2025 09:22PM
We are currently investigating reports of mobile onboarding failures. Affected users may see the following error when attempting to onboard: {"InstructionError":[2,{"Custom":6016}]}
Impact:
All new Mobile onboards are currently failing.
Existing Mobile users are unaffected.
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