Outage in Help Scout

Connection and Chat Issues

Resolved Minor

May 16, 2022 - Started over 3 years ago - Lasted less than a minute
Official incident page

Incident Report

We've identified an issue causing lagging in the app and should have things running smoothly again shortly.

Components affected

Help Scout Web App Help Scout Beacon

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Latest Updates ( sorted recent to last )

IDENTIFIED over 3 years ago - at 05/16/2022 08:50PM

We've identified an issue causing lagging in the app and should have things running smoothly again shortly.

Latest Help Scout outages

Temporary Outage and Slow Loading across Help Scout - 11 days ago

Connections Issues - about 1 month ago

Web App Performance Issues - about 2 months ago

Degraded Performance & Slow Loading Issues - 2 months ago

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