Outage in Help Scout

Access Issues

Resolved Minor
October 09, 2024 - Started 2 months ago - Lasted 44 minutes
Official incident page

Need to monitor Help Scout outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Help Scout, and never miss an outage again.
Start Free Trial

Outage Details

We’ve been alerted that some users are having issues with accessing and logging into Help Scout. We’re investigating further.
Components affected
Help Scout Web App
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 10/09/2024 02:10PM

The access issues are caused by a third-party provider, and we're reaching out to customers who have reported it with more information. Please get in touch at help@helpscout.com if you're running into issues.

INVESTIGATING 2 months ago - at 10/09/2024 01:29PM

We’ve been alerted that some users are having issues with accessing and logging into Help Scout. We’re investigating further.

Latest Help Scout outages

AI Service issues - 20 days ago
Slow page loads - about 2 months ago
Inbound Email Delays - 2 months ago
Connections Issues - 3 months ago

Need to know when vendors go down? You’re in the right place

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3278 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook

Setup in 5 minutes or less

How much time you'll save your team, by having the outages information close to them?

14-day free trial · No credit card required · Cancel anytime