Outage in Help Scout

Slow page loads

Resolved Minor
November 06, 2024 - Started about 2 months ago - Lasted 19 minutes
Official incident page

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Outage Details

We're looking into reports of slow page loads across the app. Some customers may notice a long delay when taking actions across Help Scout. We'll update here when we have more information.
Components affected
Help Scout Web App
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 11/06/2024 03:13PM

Page load times should be back to normal now. We're closing this out, sorry for the trouble today!

INVESTIGATING about 2 months ago - at 11/06/2024 02:58PM

We're looking into reports of slow page loads across the app. Some customers may notice a long delay when taking actions across Help Scout. We'll update here when we have more information.

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