Outage in Help Scout
AI Service Issues
Resolved Major
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Outage Details
Latest Updates ( sorted recent to last )
Our team was able to resolve the issue and all AI services should be back to normal.
The issue has been identified and we are currently working on the solution.
Help Scout's AI services are currently unavailable and we are investigating. The following features may not work, and may return errors:
AI Drafts
AI Answers
AI Assist
AI Summarize
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We shall update this page once we have further information.
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