Outage in Help Scout
Android App Issues
Resolved MajorIncident Report
We’ve been alerted to a problem with Help Scout's Android app. Users are unable to load the app. Our mobile engineers are investigating and we'll be posting updates here.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
10 months ago - at 03/18/2025 04:15PM
We have resolved the issue with Help Scout Android app with a new update. You will need to update to the latest version of the app to see the changes. Thank you again for your patience while we worked to resolve this!
IDENTIFIED
10 months ago - at 03/18/2025 03:29PM
Our mobile engineers have identified the problem and we are working to get the Android app back up and running. Thank you for bearing with us.
INVESTIGATING
10 months ago - at 03/18/2025 03:05PM
We’ve been alerted to a problem with Help Scout's Android app. Users are unable to load the app. Our mobile engineers are investigating and we'll be posting updates here.
Latest Help Scout outages
Docs site not loading - 20 days ago
Connections Issues - 30 days ago
Email Delays - about 1 month ago
Temporary Outage and Slow Loading across Help Scout - about 2 months ago
Connections Issues - 3 months ago
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