Outage in Help Scout
Android App Issues
Resolved MajorIncident Report
We’ve been alerted to a problem with Help Scout's Android app. Users are unable to load the app. Our mobile engineers are investigating and we'll be posting updates here.
Components affected
Help Scout Mobile Apps
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Latest Updates ( sorted recent to last )
RESOLVED
7 months ago - at 03/18/2025 04:15PM
We have resolved the issue with Help Scout Android app with a new update. You will need to update to the latest version of the app to see the changes. Thank you again for your patience while we worked to resolve this!
IDENTIFIED
7 months ago - at 03/18/2025 03:29PM
Our mobile engineers have identified the problem and we are working to get the Android app back up and running. Thank you for bearing with us.
INVESTIGATING
7 months ago - at 03/18/2025 03:05PM
We’ve been alerted to a problem with Help Scout's Android app. Users are unable to load the app. Our mobile engineers are investigating and we'll be posting updates here.
Latest Help Scout outages
Web App Performance Issues - 10 days ago
Degraded Performance & Slow Loading Issues - 30 days ago
Delays to Conversation Updates - about 1 month ago
Degraded Performance & Slow Loading Issues - about 1 month ago
Delays in Updating Views - about 1 month ago
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