Outage in Help Scout

Inbound Email Delays

Resolved Minor
October 21, 2024 - Started 2 months ago - Lasted 11 minutes
Official incident page

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Outage Details

We're investigating a problem with inbound email delivery. Your Help Scout mailbox might be slow to update with new messages and replies until we're in the clear. We'll post more information here as we have it.
Components affected
Help Scout Email Processing
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 10/21/2024 02:48PM

Inbound email deliveries are catching back up. You should see things returning to normal. Apologies for the trouble!

INVESTIGATING 2 months ago - at 10/21/2024 02:41PM

We're investigating a problem with inbound email delivery. Your Help Scout mailbox might be slow to update with new messages and replies until we're in the clear. We'll post more information here as we have it.

Latest Help Scout outages

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