Outage in Help Scout

Inbound Email Delays

Resolved Minor
October 21, 2024 - Started about 1 year ago - Lasted 11 minutes
Official incident page

Incident Report

We're investigating a problem with inbound email delivery. Your Help Scout mailbox might be slow to update with new messages and replies until we're in the clear. We'll post more information here as we have it.
Components affected
Help Scout Email Processing

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Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 10/21/2024 02:48PM

Inbound email deliveries are catching back up. You should see things returning to normal. Apologies for the trouble!

INVESTIGATING about 1 year ago - at 10/21/2024 02:41PM

We're investigating a problem with inbound email delivery. Your Help Scout mailbox might be slow to update with new messages and replies until we're in the clear. We'll post more information here as we have it.

Latest Help Scout outages

Temporary Outage and Slow Loading across Help Scout - 11 days ago
Connections Issues - about 1 month ago
Connections Issues - about 1 month ago
Web App Performance Issues - about 2 months ago
Degraded Performance & Slow Loading Issues - 2 months ago

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