Outage in Help Scout
Sidebar Apps loading intermittently
Resolved MinorIncident Report
Summary AI Generated
Help Scout experienced a 31-minute incident where sidebar apps in the web application were loading intermittently or failing to load completely for some customers. The engineering team identified and implemented a fix for the underlying issue, then monitored the system to confirm sidebar apps were functioning normally before marking the incident as resolved.
We’re aware that some customers are having issues with sidebar apps and apps are loading intermittently, or not loading at all. We're investigating the issue and we'll post an update here once we have additional information to share. Thanks for your patience and apologies for the disruption.
Components affected
Help Scout Web AppTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 03/11/2026 04:42PM
We've monitored the fix we implemented and sidebar apps are now loading. Thanks for your patience as we investigated and fixed this issue.
MONITORING
about 1 month ago - at 03/11/2026 04:34PM
We've identified and fixed the issue that prevented sidebar apps from loading. We're continuing to monitor sidebar apps performance and we'll post an update here when the issue is fully resolved.
INVESTIGATING
about 1 month ago - at 03/11/2026 04:12PM
We’re aware that some customers are having issues with sidebar apps and apps are loading intermittently, or not loading at all. We're investigating the issue and we'll post an update here once we have additional information to share. Thanks for your patience and apologies for the disruption.
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