Outage in Help Scout

Connections Issues

Resolved Minor

March 06, 2026 - Started about 1 month ago - Lasted about 4 hours
Official incident page

Incident Report

Summary AI Generated

Help Scout's web application was unavailable for customers in the Philippines due to a regionally isolated connection issue. The outage lasted 3.8 hours, during which the team identified the root cause and worked on implementing a fix. The incident was resolved after the team successfully addressed the underlying connectivity problem affecting the specific geographic region.

Help Scout is currently unavailable for some customers in the Philippines. It appears to be regionally isolated and we're currently investigating the root cause.

Components affected

Help Scout Web App

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Latest Updates ( sorted recent to last )

IDENTIFIED about 1 month ago - at 03/06/2026 08:49PM

Our team continues to work on a fix for the issue causing Help Scout to be unavailable for some customers in the Philippines. We apologize for the downtime today and we'll post here again as soon as this has been resolved.

IDENTIFIED about 1 month ago - at 03/06/2026 06:57PM

Our team are still working on a fix for the issue causing Help Scout to be unavailable for some customers in the Philippines. We'll post here again as soon as this has been resolved.

IDENTIFIED about 1 month ago - at 03/06/2026 05:55PM

We've identified the cause of the access issues for customers in the Philippines and are working on implementing a solution. We'll keep you informed on our progress -- thanks for your patience.

INVESTIGATING about 1 month ago - at 03/06/2026 05:38PM

Help Scout is currently unavailable for some customers in the Philippines. It appears to be regionally isolated and we're currently investigating the root cause.

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