Outage in Help Scout
Connections Issues
Resolved MinorIncident Report
Summary AI Generated
Help Scout's web application was unavailable for customers in the Philippines due to a regionally isolated connection issue. The outage lasted 3.8 hours, during which the team identified the root cause and worked on implementing a fix. The incident was resolved after the team successfully addressed the underlying connectivity problem affecting the specific geographic region.
Help Scout is currently unavailable for some customers in the Philippines. It appears to be regionally isolated and we're currently investigating the root cause.
Components affected
Help Scout Web AppTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
IDENTIFIED
2 months ago - at 03/06/2026 08:49PM
Our team continues to work on a fix for the issue causing Help Scout to be unavailable for some customers in the Philippines. We apologize for the downtime today and we'll post here again as soon as this has been resolved.
IDENTIFIED
2 months ago - at 03/06/2026 06:57PM
Our team are still working on a fix for the issue causing Help Scout to be unavailable for some customers in the Philippines. We'll post here again as soon as this has been resolved.
IDENTIFIED
2 months ago - at 03/06/2026 05:55PM
We've identified the cause of the access issues for customers in the Philippines and are working on implementing a solution. We'll keep you informed on our progress -- thanks for your patience.
INVESTIGATING
2 months ago - at 03/06/2026 05:38PM
Help Scout is currently unavailable for some customers in the Philippines. It appears to be regionally isolated and we're currently investigating the root cause.
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