Outage in Help Scout

Sidebar Apps not loading

Resolved Minor

March 11, 2026 - Started about 2 months ago - Lasted about 1 hour
Official incident page

Incident Report

Summary AI Generated

Help Scout experienced an issue where sidebar apps within their web application were not loading for some customers. The incident lasted 1.4 hours and affected the Web App component. The team identified and fixed the underlying issue, monitored the system to confirm sidebar apps were loading properly again, and resolved the incident.

We’re aware that some customers are having issues with sidebar apps and they're not loading. We're investigating the issue and we'll post an update here once we have additional information to share. Thanks for your patience and apologies for the disruption.

Components affected

Help Scout Web App

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Latest Updates ( sorted recent to last )

RESOLVED about 2 months ago - at 03/11/2026 02:04PM

After monitoring, it looks like sidebar apps are loading once more. It seems that the fix is working and we're going to close this one out!

MONITORING about 2 months ago - at 03/11/2026 01:09PM

We've identified and fixed the issue that prevented sidebar apps from loading. We're continuing to monitor sidebar apps performance and we'll post an update here when the issue is resolved.

INVESTIGATING about 2 months ago - at 03/11/2026 12:40PM

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