Outage in Helpshift
Issue with Private notes
Resolved Major
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Outage Details
Latest Updates ( sorted recent to last )
This incident has been resolved.
The internal job is running to recover the missing private notes.
The internal job is running to recover the missing private notes. Expected time of completion 8:30 AM UTC.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We located a regression that transpired because of the change we did yesterday. Private notes that have been created since 3.00 PM IST yesterday were not being returned via any service. We've made the fix. The notes created from now on will be visible. We are working on retaining the notes missed since yesterday.
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