Outage in Helpshift
Issue with Private notes
Resolved MajorIncident Report
We located a regression that transpired because of the change we did yesterday. Private notes that have been created since 3.00 PM IST yesterday were not being returned via any service. We've made the fix. The notes created from now on will be visible. We are working on retaining the notes missed since yesterday.
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Latest Updates ( sorted recent to last )
RESOLVED
about 3 years ago - at 02/28/2023 02:10PM
This incident has been resolved.
MONITORING
about 3 years ago - at 02/28/2023 10:30AM
The internal job is running to recover the missing private notes.
MONITORING
about 3 years ago - at 02/28/2023 07:35AM
The internal job is running to recover the missing private notes. Expected time of completion 8:30 AM UTC.
MONITORING
about 3 years ago - at 02/28/2023 05:08AM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
about 3 years ago - at 02/28/2023 04:16AM
The issue has been identified and a fix is being implemented.
INVESTIGATING
about 3 years ago - at 02/28/2023 04:16AM
We located a regression that transpired because of the change we did yesterday. Private notes that have been created since 3.00 PM IST yesterday were not being returned via any service. We've made the fix. The notes created from now on will be visible. We are working on retaining the notes missed since yesterday.
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