Outage in Helpshift
Issue with Helpshift Dashboard Analytics
Resolved MinorIncident Report
We are currently experiencing an outage on our Dashboard Analytics page. Based on preliminary investigation this seems to be a problem at Cumul's end. Cumul is a third-party vendor and our team has reached out to our CSMs to find a fix as soon as possible.
Components affected
Helpshift Analytics Dashboard
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Latest Updates ( sorted recent to last )
RESOLVED
over 2 years ago - at 06/02/2023 09:22AM
This issue has been resolved. The dashboard analytics page is working as expected.
INVESTIGATING
over 2 years ago - at 06/02/2023 09:21AM
We are continuing to investigate this issue.
INVESTIGATING
over 2 years ago - at 06/02/2023 09:08AM
We are continuing to investigate this issue.
INVESTIGATING
over 2 years ago - at 06/02/2023 08:39AM
We are currently experiencing an outage on our Dashboard Analytics page. Based on preliminary investigation this seems to be a problem at Cumul's end. Cumul is a third-party vendor and our team has reached out to our CSMs to find a fix as soon as possible.
Latest Helpshift outages
Service Degradation - 7 days ago
Dashboard Analytics is down - 11 days ago
Partial Outage - 30 days ago
Real-Time Operations and Auto-assignment in Degraded State - about 2 months ago
Dashboard experiencing degraded performance - about 2 months ago
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