Outage in Helpshift
Issue with Dashboard, Power BI and API Analytics
Resolved MajorIncident Report
We are currently investigating this issue.
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Latest Updates ( sorted recent to last )
RESOLVED
almost 3 years ago - at 07/02/2023 05:43PM
This incident has been resolved.
MONITORING
almost 3 years ago - at 07/02/2023 10:13AM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
almost 3 years ago - at 07/02/2023 07:35AM
We have identified the issue and working on applying the planned changes and resuming the pipeline. The ETA for data freshness to resume is 4 hours.
INVESTIGATING
almost 3 years ago - at 07/02/2023 06:22AM
We are continuing to investigate this issue.
INVESTIGATING
almost 3 years ago - at 07/02/2023 06:21AM
We are facing a degradation in our analytics pipeline because of which Issues analytics data is stale and refreshed till 1st July, 2023 on PowerBI Support analytics app, Analytics API and Dashboard analytics
We are investigating the issue and will have an update soon.
INVESTIGATING
almost 3 years ago - at 07/02/2023 06:13AM
We are currently investigating this issue.
Latest Helpshift outages
Service Disruption - 9 days ago
Helpshift Automations Service Disruption - 23 days ago
Degraded performance on Helpshift Dashboard - about 1 month ago
Partial Degradation – Dashboard Analytics (Team Section) - 2 months ago
AI Reply Service Outage - 4 months ago
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