Outage in Helpshift
Issue with the SDK X and Web Chat Conversation Service
Resolved MajorIncident Report
The WebSDK API statistics have shown a significant increase in response times, accompanied by a decrease in the number of API requests.
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Latest Updates ( sorted recent to last )
RESOLVED
about 2 years ago - at 09/28/2023 02:36PM
This incident has been resolved.
MONITORING
about 2 years ago - at 09/28/2023 02:20PM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
about 2 years ago - at 09/28/2023 02:00PM
The WebSDK API statistics have shown a significant increase in response times, accompanied by a decrease in the number of API requests.
Latest Helpshift outages
Service Degradation - 7 days ago
Dashboard Analytics is down - 12 days ago
Partial Outage - 30 days ago
Real-Time Operations and Auto-assignment in Degraded State - about 2 months ago
Dashboard experiencing degraded performance - about 2 months ago
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