Outage in Helpshift

Dashboard, Power BI and API Analytics.

Resolved Minor
November 27, 2023 - Started almost 2 years ago - Lasted about 8 hours
Official incident page

Incident Report

We are facing a degradation in our analytics pipeline because of which analytics data is stale and refreshed till 6 AM UTC, 27 November, 2023 on PowerBI Template App , Analytics API and Dashboard Analytics. We are investigating the issue and will have an update soon.
Components affected
Helpshift Issues Analytics API Helpshift Analytics Dashboard
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Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 11/28/2023 05:56AM

The issue is resolved now. All analytics pipelines are now up to date

MONITORING almost 2 years ago - at 11/28/2023 05:12AM

The FAQs analytics pipeline is up to date, synchronized with both Power BI dashboard analytics and the Analytics API. We are actively monitoring the fix

MONITORING almost 2 years ago - at 11/28/2023 04:51AM

We have implemented the fix. Issue analytics in powerBI, dashboard analytics is upto date now. Data flow is stable, and we are actively monitoring the implemented fix

IDENTIFIED almost 2 years ago - at 11/28/2023 02:52AM

We have identified the root cause & working on the fix.

INVESTIGATING almost 2 years ago - at 11/28/2023 02:22AM

We are currently in the process of investigating this issue.

INVESTIGATING almost 2 years ago - at 11/27/2023 11:29PM

We are continuing to investigate this issue.

INVESTIGATING almost 2 years ago - at 11/27/2023 09:47PM

We are facing a degradation in our analytics pipeline because of which analytics data is stale and refreshed till 6 AM UTC, 27 November, 2023 on PowerBI Template App , Analytics API and Dashboard Analytics. We are investigating the issue and will have an update soon.

Latest Helpshift outages

Service Degradation - 6 days ago
Dashboard Analytics is down - 11 days ago
Partial Outage - 29 days ago
Real-Time Operations and Auto-assignment in Degraded State - about 2 months ago
Dashboard experiencing degraded performance - about 2 months ago

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