Outage in Helpshift

Partial Degradation: Analytics

Resolved Major
October 20, 2025 - Started about 1 month ago - Lasted about 18 hours
Official incident page

Incident Report

We are currently experiencing a Partial Outage impacting the following components: - Analytics API - PowerBI services - Dashboard Analytics This is due to the Ongoing AWS Outage: https://health.aws.amazon.com/health/status Our team is actively investigating and working to restore full functionality.
Components affected
Helpshift Analytics Dashboard Helpshift Issues Analytics API

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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 10/21/2025 07:07AM

The issue has been resolved. Power BI and Analytics API are now operational.

INVESTIGATING about 1 month ago - at 10/21/2025 04:38AM

We are awaiting service recovery from our third-party cloud vendor. Power BI and Issues Analytics API remain impacted. We appreciate your patience and will provide updates as soon as the services are restored.

INVESTIGATING about 1 month ago - at 10/21/2025 03:38AM

Power BI and Issues Analytics API remain impacted. Our team is actively working to resolve the issue at the earliest. We sincerely appreciate your patience and understanding, and we will continue to keep you updated.

INVESTIGATING about 1 month ago - at 10/20/2025 11:50PM

We're pleased to inform you that Dashboard Analytics is working as expected. However, Power BI and the Issues Analytics API are still impacted.
Our team is actively working to resolve the issue at the earliest. We sincerely appreciate your patience and understanding, and we will continue to keep you updated.

INVESTIGATING about 1 month ago - at 10/20/2025 01:34PM

We are currently experiencing a Partial Outage impacting the following components:
- Analytics API
- PowerBI services
- Dashboard Analytics

This is due to the Ongoing AWS Outage: https://health.aws.amazon.com/health/status

Our team is actively investigating and working to restore full functionality.

Latest Helpshift outages

Older Resolved/Rejected cases are visible in "All New Issues" view - 20 days ago
Dashboard Analytics — Partial Degradation - about 1 month ago
Partial Degradation: Issue Auto-assignment (Delay) - about 1 month ago
Service Degradation - about 2 months ago
Dashboard Analytics is down - about 2 months ago

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