Outage in Helpshift

Partial Degradation: Analytics

Resolved Major
October 20, 2025 - Started about 20 hours ago - Lasted about 18 hours
Official incident page

Incident Report

We are currently experiencing a Partial Outage impacting the following components: - Analytics API - PowerBI services - Dashboard Analytics This is due to the Ongoing AWS Outage: https://health.aws.amazon.com/health/status Our team is actively investigating and working to restore full functionality.
Components affected
Helpshift Analytics Dashboard Helpshift Issues Analytics API

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Latest Updates ( sorted recent to last )
RESOLVED about 2 hours ago - at 10/21/2025 07:07AM

The issue has been resolved. Power BI and Analytics API are now operational.

INVESTIGATING about 5 hours ago - at 10/21/2025 04:38AM

We are awaiting service recovery from our third-party cloud vendor. Power BI and Issues Analytics API remain impacted. We appreciate your patience and will provide updates as soon as the services are restored.

INVESTIGATING about 6 hours ago - at 10/21/2025 03:38AM

Power BI and Issues Analytics API remain impacted. Our team is actively working to resolve the issue at the earliest. We sincerely appreciate your patience and understanding, and we will continue to keep you updated.

INVESTIGATING about 10 hours ago - at 10/20/2025 11:50PM

We're pleased to inform you that Dashboard Analytics is working as expected. However, Power BI and the Issues Analytics API are still impacted.
Our team is actively working to resolve the issue at the earliest. We sincerely appreciate your patience and understanding, and we will continue to keep you updated.

INVESTIGATING about 20 hours ago - at 10/20/2025 01:34PM

We are currently experiencing a Partial Outage impacting the following components:
- Analytics API
- PowerBI services
- Dashboard Analytics

This is due to the Ongoing AWS Outage: https://health.aws.amazon.com/health/status

Our team is actively investigating and working to restore full functionality.

Latest Helpshift outages

Partial Degradation: Issue Auto-assignment (Delay) - 3 days ago
Service Degradation - 12 days ago
Dashboard Analytics is down - 17 days ago
Partial Outage - about 1 month ago
Real-Time Operations and Auto-assignment in Degraded State - 2 months ago

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