Performance Degradation Due to AWS Service Disruptions for AMERICAS

We’ve completed recovery efforts related to the earlier AWS outage, and the Highspot platform is now fully operational. End users can access Highspot without issue, and all services are performing as expected.

Our team will continue to monitor system stability closely, but no further impact is anticipated.

Thank you for your patience while we worked through this incident.

We have made changes to alleviate the issue previously reported due to AWS service disruptions for AMERICAS. Our Engineers continue to monitor and no new issues have been reported. However, if you experience errors, please contact Highspot Support (support@highspot.com) for assistance.

We will provide an update at 10 AM PST, Oct 21.

NOTE: EMEA & APAC services are fully functional.

We have made changes to alleviate an issue previously reported due to AWS service disruptions for AMERICAS. Our Engineers continue to work on this issue with high priority. All customers should be able to use Highspot. Error rates are decreasing but non-zero. However, if you experience errors with, please contact Highspot Support (support@highspot.com) for assistance.

We will provide an update at 5 AM PST, Oct 21.

NOTE: EMEA & APAC services are fully functional.

We’re continuing to investigate and address ongoing service degradation following the earlier AWS outage. Our team is implementing changes intended to improve stability and performance. AMERICAS customers may continue to experience intermittent login errors, CRM data sync delays, item processing issues, and general performance impacts while this work is in progress.

We’ll provide another update by 11 PM PST

NOTE: EMEA & APAC services are fully functional.

We continue to address ongoing service degradation following the earlier AWS outage. While AWS has reported recovery on their end, residual impacts are still affecting parts of the Highspot platform.

Customers may continue to experience intermittent login errors, CRM data sync delays, item processing issues, and general performance slowdowns.

Our team remains fully engaged and is treating this as a top priority. We’ll share the next update by 9PM PT.

We are continuing to work through service degradation issues resulting from the earlier AWS outage. Customers may experience intermittent login errors, item processing delays, CRM data sync issues, and general performance impacts across the platform.

Our team continues to treat this as our highest priority and is actively working toward full recovery. We will provide another update by 6PM PT.

We are continuing to experience intermittent service degradation due to the ongoing AWS outage. Customers may encounter intermittent login errors, item processing delays, CRM data sync issues, and general performance impacts across the platform.

Our Engineering team continues to investigate this as the top priority. We will provide another update by 4PM PT.

The ongoing AWS service disruptions continue to cause intermittent issues. Symptoms include performance degradation, item processing delays, CRM data sync issues, and gateway errors. We are continuing to investigate this with urgency. We will provide another update by 2PM PT.

The recurrent AWS service disruptions are still causing intermittent performance degradation, item processing delays, and CRM data sync issues. We are continuing to investigate this issue as a top priority. We will provide another update by 2PM PT.

We are continuing to investigate this issue.

We are currently experiencing performance degradation due to recurrent AWS service disruptions.

Customers may notice varying levels of delays in item processing, CRM data synchronization, and overall platform latency.

Our team is monitoring the situation closely and will provide the next update by 12 PM PT.