Outage in Hightouch
Subset of syncs failing
Resolved MajorIncident Report
We are currently investigating an issue causing a subset of syncs to fail.
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Latest Updates ( sorted recent to last )
RESOLVED
4 months ago - at 10/09/2025 12:53AM
We’ve resolved an issue that caused some syncs to fail between 4:50 PM and 5:20 PM PT.
No action is required. Syncs will resume on their next scheduled run, or you can manually trigger a run at any time.
IDENTIFIED
4 months ago - at 10/09/2025 12:33AM
We have identified the root issue are currently rolling out a fix.
INVESTIGATING
4 months ago - at 10/09/2025 12:18AM
We are currently investigating an issue causing a subset of syncs to fail.
Latest Hightouch outages
Some syncs failing to initiate - about 2 months ago
Azure Front Door - Connectivity issues - 4 months ago
Column order not respected in subset of syncs - 4 months ago
Upstream AWS outage impacting some Hightouch services - 4 months ago
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