Hootsuite Inc. Outage History

Hootsuite experienced login difficulties that prevented users from accessing their dashboards on both web and mobile applications for 42 minutes. The authentication issues affected user access to the platform across all interfaces. The login problems were identified and resolved, with service fully restored.

Hootsuite experienced a major service incident lasting 6.8 hours where users were unable to connect or reconnect LinkedIn accounts due to LinkedIn's internal API instability affecting their profile information endpoint. The issue impacted both Hootsuite's web and mobile applications, preventing authentication and re-authentication attempts for LinkedIn Profiles and Company Pages. The incident was resolved after LinkedIn fixed their API issues, with Hootsuite monitoring the situation throughout the outage.

Hootsuite experienced a 4.4-hour service disruption affecting Bluesky integration, preventing users from adding or reconnecting Bluesky accounts and publishing content to the platform. The issue impacted both Hootsuite's web and mobile applications. The service was fully restored and Bluesky functionality became accessible again through the Hootsuite dashboard.

Hootsuite experienced delays in their Inbox feature for 2.9 hours, causing users to encounter longer wait times than usual when receiving messages from their social networks. Both the web and mobile applications were affected by this issue. The problem was identified and subsequently resolved by Hootsuite's team.

Hootsuite experienced a 1.1-hour incident where users were unable to assign or reassign conversations in Inbox 2.0 through the web application. The mobile app remained functional as a workaround during the outage. The assignment functionality was restored and is now working correctly for all users.

Hootsuite users experienced issues adding or reconnecting Bluesky accounts due to elevated error rates on Bluesky's platform, affecting both web and mobile applications for 11.6 hours. The incident was caused by problems on Bluesky's side rather than Hootsuite's infrastructure. The issue was resolved when Bluesky's error rates stabilized, restoring full functionality to the authentication flow.

Hootsuite experienced a major service disruption lasting 23.4 hours due to Bluesky API issues that affected account reauthentication, post publishing, and data collection across both web and mobile applications. Users encountered errors when attempting to publish posts or reconnect their Bluesky profiles during this period. The issue was fully resolved with Bluesky services restored and publishing/authentication functionality confirmed stable.

Hootsuite experienced issues with publishing content to Facebook Pages, affecting both their web and mobile applications for 1.6 hours. Users were unable to successfully publish Facebook content during this period. The team identified the root cause and resolved the publishing functionality.

Hootsuite experienced a major service incident where users encountered generic "500" errors when attempting to add or reconnect Bluesky accounts through the web application. The issue affected Bluesky authorization functionality for approximately 1 hour. The engineering team resolved the problem and confirmed that success rates returned to normal levels, allowing users to connect their Bluesky accounts without errors.

Hootsuite experienced incomplete data acquisition for Facebook Marketing Campaigns starting March 1st, affecting the Analytics feature in their web application for nearly 5 days. The issue was caused by a problem on Meta's end and disrupted users' workflows. Meta deployed a fix and Hootsuite confirmed that data ingestion returned to normal operation.