Outage in HotDoc

Processing Delay for HotDoc Customers

Resolved Minor
May 22, 2024 - Started 7 months ago - Lasted about 3 hours
Official incident page

Need to monitor HotDoc outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including HotDoc, and never miss an outage again.
Start Free Trial

Outage Details

We are currently investigating an issue causing delays in processing actions on HotDoc's platform. Requests put through between 9am-11am AEST for Results, Recalls, Correspondences, Invoices + Invoice Items and Patient arrivals may be experiencing a delay of up to 1 hour in processing. Any requests for the above nature past 11am AEST will be processing as normal. We have scaled up our processing to send through these requests. We will provide an update within the next hour on our progress in investigation and apologise for any delays in the meantime.
Components affected
HotDoc hotdoc.com.au
Latest Updates ( sorted recent to last )
RESOLVED 7 months ago - at 05/22/2024 04:11AM

Thank you for your patience while we resolve this delay. All latencies in processing requests are now restored to normal function.

MONITORING 7 months ago - at 05/22/2024 01:17AM

We are currently investigating an issue causing delays in processing actions on HotDoc's platform.

Requests put through between 9am-11am AEST for Results, Recalls, Correspondences, Invoices + Invoice Items and Patient arrivals may be experiencing a delay of up to 1 hour in processing. Any requests for the above nature past 11am AEST will be processing as normal.

We have scaled up our processing to send through these requests.

We will provide an update within the next hour on our progress in investigation and apologise for any delays in the meantime.

Start monitoring all your vendors in just 5 minutes

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3278 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook

Setup in 5 minutes or less

How much time you'll save your team, by having the outages information close to them?

14-day free trial · No credit card required · Cancel anytime