Outage in HotDoc

Payment Request Service Disruption

Resolved Minor
January 29, 2025 - Started 9 months ago - Lasted about 20 hours
Official incident page

Incident Report

We have identified issues with the payment section within the HotDoc Dashboard. Customer using the payments features will experiencing the following issues: 1. Missing "Payment Request" Button in their Dashboard. 2. Some customers are reporting that payment providers have also been unlinked. At this stage we are currently investigating. Please check in here to view further updates.
Components affected
HotDoc hotdoc.com.au

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Latest Updates ( sorted recent to last )
RESOLVED 9 months ago - at 01/29/2025 10:20PM

We can confirm that the root cause has been identified and this issue is now resolved.

MONITORING 9 months ago - at 01/29/2025 02:25AM

We have identified the issue and have now implemented a fix. We are now monitoring to verify there are no further issues.

INVESTIGATING 9 months ago - at 01/29/2025 02:18AM

We have identified issues with the payment section within the HotDoc Dashboard. Customer using the payments features will experiencing the following issues:

1. Missing "Payment Request" Button in their Dashboard.
2. Some customers are reporting that payment providers have also been unlinked.

At this stage we are currently investigating. Please check in here to view further updates.

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Processing Delay for HotDoc Customers - over 1 year ago

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