Outage in HotDoc
Payment Request Service Disruption
Resolved MinorIncident Report
We have identified issues with the payment section within the HotDoc Dashboard. Customer using the payments features will experiencing the following issues:
1. Missing "Payment Request" Button in their Dashboard.
2. Some customers are reporting that payment providers have also been unlinked.
At this stage we are currently investigating. Please check in here to view further updates.
Components affected
HotDoc hotdoc.com.auTrusted by 1,000+ teams
Never miss outages in third-party dependencies
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Latest Updates ( sorted recent to last )
RESOLVED
over 1 year ago - at 01/29/2025 10:20PM
We can confirm that the root cause has been identified and this issue is now resolved.
MONITORING
over 1 year ago - at 01/29/2025 02:25AM
We have identified the issue and have now implemented a fix. We are now monitoring to verify there are no further issues.
INVESTIGATING
over 1 year ago - at 01/29/2025 02:18AM
We have identified issues with the payment section within the HotDoc Dashboard. Customer using the payments features will experiencing the following issues:
1. Missing "Payment Request" Button in their Dashboard.
2. Some customers are reporting that payment providers have also been unlinked.
At this stage we are currently investigating. Please check in here to view further updates.
Latest HotDoc outages
Kiosk Check-In Not Working - 4 days ago
Syncing Issues affecting Partial Patient Matches - 4 days ago
Degraded Platform Performance - 24 days ago
Halo Sync Degradation - about 2 months ago
SMS Replies to appointment reminders not being received - 6 months ago
Never miss outages in third-party dependencies
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
