Outage in HotDoc
Delays in Specialist bookings
Resolved MinorIncident Report
We have identified an issue in processing times for Genie Solutions customers, resulting in a delay to Specialist Bookings. We are currently partnering with Genie Support to investigate the cause of the delay. For now all Genie clinics using HotDoc have online bookings temporarily disabled.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
over 1 year ago - at 06/07/2024 05:29AM
Thank you for your patience while we resolve this issue. We have been able to work with Genie and can now confirm that processing delay has been resolved. Online bookings for all Genie clinics have now been re-enabled.
IDENTIFIED
over 1 year ago - at 06/07/2024 03:58AM
We have identified an issue in processing times for Genie Solutions customers, resulting in a delay to Specialist Bookings. We are currently partnering with Genie Support to investigate the cause of the delay. For now all Genie clinics using HotDoc have online bookings temporarily disabled.
Latest HotDoc outages
Payment Request Service Disruption - 9 months ago
Outage with Core Practice Software Integration - about 1 year ago
Delays in Specialist bookings - over 1 year ago
Processing Delaying with Pin Payments - over 1 year ago
Processing Delay for HotDoc Customers - over 1 year ago
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