Outage in HotDoc

Delays in Specialist bookings

Resolved Minor

June 07, 2024 - Started over 1 year ago - Lasted about 2 hours
Official incident page

Incident Report

We have identified an issue in processing times for Genie Solutions customers, resulting in a delay to Specialist Bookings. We are currently partnering with Genie Support to investigate the cause of the delay. For now all Genie clinics using HotDoc have online bookings temporarily disabled.

Components affected

HotDoc hotdoc.com.au

Need to monitor HotDoc outages?

Monitor all your external dependencies in one place
Get instant alerts when outages are detected
Be the first to know if service is down
Show real-time status on private or public status page
Keep your team informed

Start monitoring for free

Latest Updates ( sorted recent to last )

RESOLVED over 1 year ago - at 06/07/2024 05:29AM

Thank you for your patience while we resolve this issue. We have been able to work with Genie and can now confirm that processing delay has been resolved. Online bookings for all Genie clinics have now been re-enabled.

IDENTIFIED over 1 year ago - at 06/07/2024 03:58AM

Latest HotDoc outages

SMS Replies to appointment reminders not being received - 3 months ago

Service Disruption - HotDoc Sidebar - 3 months ago

Payment Request Service Disruption - about 1 year ago

Outage with Core Practice Software Integration - over 1 year ago

Delays in Specialist bookings - over 1 year ago

The Status Page Aggregator with Early Outage Detection

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 5850 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook