Outage in HotDoc
Delays in Specialist bookings
Resolved MinorIncident Report
Genie have identified a latency issue for Genie Solutions customers, resulting in a 4 hour processing delay to Specialist Bookings. We are currently partnering with Genie Support to investigate the cause of the delay. For now all Genie clinics using HotDoc have online bookings temporarily disabled.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
over 1 year ago - at 07/08/2024 11:46PM
All processing backlogs are now cleared. Any Genie clinics that had online bookings temporarily disabled will now be re-enabled.
MONITORING
over 1 year ago - at 07/08/2024 07:57AM
Genie have implemented a fix for the issue and awaiting processing backlogs to clear. At this stage we expect the delays to be processed overnight. We will follow up with further updates at 9:30 am AEST.
IDENTIFIED
over 1 year ago - at 07/08/2024 02:54AM
Genie have identified a latency issue for Genie Solutions customers, resulting in a 4 hour processing delay to Specialist Bookings. We are currently partnering with Genie Support to investigate the cause of the delay. For now all Genie clinics using HotDoc have online bookings temporarily disabled.
Latest HotDoc outages
Payment Request Service Disruption - 9 months ago
Outage with Core Practice Software Integration - about 1 year ago
Processing Delaying with Pin Payments - over 1 year ago
Delays in Specialist bookings - over 1 year ago
Processing Delay for HotDoc Customers - over 1 year ago
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