Outage in Hypercare

[CA and US Region] Virtual Pager Alerts

Resolved Minor

November 18, 2025 - Started 27 days ago - Lasted about 4 hours
Official incident page

Incident Report

We're receiving an increased number of virtual pager error alerts. We are investigating which numbers are impacted.

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Latest Updates ( sorted recent to last )

RESOLVED 26 days ago - at 11/18/2025 04:45PM

This incident is resolved.

MONITORING 26 days ago - at 11/18/2025 03:00PM

The increased alerts between 7-8am ET are related to the Cloudflare outage (https://www.cloudflarestatus.com/), which has caused a downstream impact on our virtual pager services. The virtual pagers are operational and we're monitoring.

INVESTIGATING 27 days ago - at 11/18/2025 01:22PM

We're receiving an increased number of virtual pager error alerts. We are investigating which numbers are impacted.

Latest Hypercare outages

[US Region only] Reports of few users with SAML errors when attempting to login - about 10 hours ago

Ongoing service interruptions from scheduled maintenance period - about 2 months ago

[CA Region, Web Portal] User Contact Page Not Loading - about 2 months ago

[US Region Only] Scheduled Maintenance Downtime Extended - about 2 months ago

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