Outage in Hypercare
[US Region only] Reports of few users with SAML errors when attempting to login
Resolved MinorIncident Report
We have several users who have indicated issues logging into Hypercare.
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 12/14/2025 07:03PM
This incident has been resolved.
INVESTIGATING
1 day ago - at 12/14/2025 06:26PM
Based on our investigation, it seems to point to us that this issue is limited to a small subset of users limited to a single organization which could be caused by a misconfiguration on the customers' need. We are attempting to coordinate with IT at the organization to identify the issue.
INVESTIGATING
1 day ago - at 12/14/2025 05:03PM
We are still investigating this issue as it is only affecting a subset of our customer. We are identifying the cause of this issue.
INVESTIGATING
1 day ago - at 12/14/2025 04:18PM
We have several users who have indicated issues logging into Hypercare.
Latest Hypercare outages
[CA and US Region] Virtual Pager Alerts - 27 days ago
Ongoing service interruptions from scheduled maintenance period - about 2 months ago
[CA Region, Web Portal] User Contact Page Not Loading - about 2 months ago
[US Region Only] Scheduled Maintenance Downtime Extended - about 2 months ago
Login services (US and CA) and notification services (US) interruption - about 2 months ago
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