Outage in Hypercare

[Canada only] Shifts generated from 3rd-party schedule integration partners not appearing in Hypercare

Major

February 25, 2026 - Started about 6 hours ago
Official incident page

Incident Report

An issue has been identified regarding shifts not populating in Hypercare for departments that leverage a third-party schedule integration partner (MetricAid and Mesh AI), which is impacting users in Canada. If there are any changes that need to be made to the current on-call shift(s), schedule/department admins will need to make these updates directly in Hypercare's Admin Portal (admin.hypercare.com) to ensure the correct information appears in Hypercare. A fix is being worked on. Next update is expected for 12:00 PM or sooner. After the fix is deployed, schedule information will be re-synced to ensure data is accurate in Hypercare.

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Latest Updates ( sorted recent to last )

IDENTIFIED about 6 hours ago - at 02/25/2026 10:14AM

An issue has been identified regarding shifts not populating in Hypercare for departments that leverage a third-party schedule integration partner (MetricAid and Mesh AI), which is impacting users in Canada. If there are any changes that need to be made to the current on-call shift(s), schedule/department admins will need to make these updates directly in Hypercare's Admin Portal (admin.hypercare.com) to ensure the correct information appears in Hypercare.

A fix is being worked on. Next update is expected for 12:00 PM or sooner. After the fix is deployed, schedule information will be re-synced to ensure data is accurate in Hypercare.

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