Outage in Hypercare

Messaging via Hypercare seems to be failing in the U.S. region

Resolved Minor
February 03, 2022 - Started over 3 years ago - Lasted about 2 months
Official incident page

Incident Report

Currently, users in the U.S. may experience challenges sending or receiving a message via Hypercare. We are currently investigating this issue.

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Latest Updates ( sorted recent to last )
INVESTIGATING over 3 years ago - at 02/03/2022 03:24PM

iPhone and Android seem to have made a full recovery and now are able to pull up chats and send messages. Currently on Android messages can be sent but chats are unfortunately not showing up. Further investigation is happening.

INVESTIGATING over 3 years ago - at 02/03/2022 02:31PM

Currently, users in the U.S. may experience challenges sending or receiving a message via Hypercare. We are currently investigating this issue.

Latest Hypercare outages

Login services (US and CA) and notification services (US) interruption - 4 days ago
[CA & US Region] Users being logged out of Hypercare app (iOS only) - 4 months ago
[US and Canada Regions] Partial Service Interruption Due to Third-Party Outage - 4 months ago
Unable to verify on PIN code page/ biometrics [iOS App Only - CA and US Region] - 7 months ago
Notification delays [CA Region Only] - 8 months ago

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