Outage in iClassPro

Connectivity Issue

Resolved Major
August 13, 2024 - Started 4 months ago - Lasted about 4 hours
Official incident page

Need to monitor iClassPro outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including iClassPro, and never miss an outage again.
Start Free Trial

Outage Details

We are currently experiencing an issue impacting some iClassPro customers' ability to connect to the application. Our developers are working on resolving the issue as quickly as possible, and we apologize for any inconvenience this may cause. Thank you. If you have questions, please feel free to contact our support team at 1.877.554.6776 or submit a request at https://support.iclasspro.com/.
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 08/13/2024 08:53PM

We are pleased to inform you that the issue affecting access to our application has been fully resolved. Our team has identified the root cause and implemented a solution to restore normal functionality.

We cannot apologize enough for the disruption this caused and appreciate your patience while we worked to resolve it. If you continue to experience any issues, please don’t hesitate to contact our support team.

Thank you for your understanding.

IDENTIFIED 4 months ago - at 08/13/2024 08:14PM

We are still working to resolve the issue preventing access to our application. Our team is continuing to make every effort to address the problem.

IDENTIFIED 4 months ago - at 08/13/2024 07:25PM

Our team has implemented some changes in an effort to resolve the ongoing issue. Unfortunately, these changes did not have the desired impact, and the issue still affects access to the application.

We know this is causing hardship, and we sincerely apologize for the disruption. Please rest assured that our team is fully committed to finding a permanent solution.

IDENTIFIED 4 months ago - at 08/13/2024 06:58PM

Our team continues to work on the fix to resolve this issue.

IDENTIFIED 4 months ago - at 08/13/2024 06:31PM

Our team has identified the source of the problem and is working towards a solution.

We will continue to update here periodically until the issue is fully resolved.

INVESTIGATING 4 months ago - at 08/13/2024 05:55PM

Our database team continues to work on resolving the problem. We understand the impact such outages cause on your operations and assure you that we are working to restore full functionality as quickly as possible.

INVESTIGATING 4 months ago - at 08/13/2024 05:14PM

Our development team continues to investigate the cause of the connectivity issue.

We appreciate your patience as we continue to work to resolve this issue.

INVESTIGATING 4 months ago - at 08/13/2024 04:46PM

We are currently experiencing an issue impacting some iClassPro customers' ability to connect to the application. Our developers are working on resolving the issue as quickly as possible, and we apologize for any inconvenience this may cause. Thank you.

If you have questions, please feel free to contact our support team at 1.877.554.6776 or submit a request at https://support.iclasspro.com/.

Need to know when vendors go down? You’re in the right place

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3278 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook

Setup in 5 minutes or less

How much time you'll save your team, by having the outages information close to them?

14-day free trial · No credit card required · Cancel anytime