Outage in iClassPro

Issue with Payment Functionality

Resolved Minor
August 15, 2024 - Started 4 months ago - Lasted about 4 hours
Official incident page

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Outage Details

One of our third-party partners is experiencing an issue that is impacting the ability of some iClassPro customers to process payments through the Transactions > Payments task. We are working with our partner to resolve the issue as quickly as possible and apologize for any inconvenience this may cause. Thank you. If you have questions, please feel free to contact our support team at 1.877.554.6776 or submit a request at payments@iclasspro.com. Thank you.
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 08/15/2024 09:58PM

Thank you for your patience while our third-party partner worked through this issue. We want to let you know that the problem is now resolved and that we, along with our partner, will continue to monitor the application to ensure it behaves properly. Again, thank you, and we apologize for any inconvenience this may have caused.

IDENTIFIED 4 months ago - at 08/15/2024 06:14PM

One of our third-party partners is experiencing an issue that is impacting the ability of some iClassPro customers to process payments through the Transactions > Payments task. We are working with our partner to resolve the issue as quickly as possible and apologize for any inconvenience this may cause. Thank you.

If you have questions, please feel free to contact our support team at 1.877.554.6776 or submit a request at payments@iclasspro.com. Thank you.

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