Outage in iClassPro

Unable to Refund Customer Portal Payments

Resolved Minor
March 20, 2025 - Started 3 months ago - Lasted about 4 hours
Official incident page

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Outage Details

Our team is investigating an issue that is preventing refunds for payments taken via the Customer Portal. We will continue to update this message as the issue progresses until it is resolved.
Components affected
iClassPro Application
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 03/20/2025 11:47PM

Our team has identified the root cause of the issue and released a fix to correct the matter. We appreciate your patience while we worked to resolve this issue, and if you have any questions, don't hesitate to contact our support team.

INVESTIGATING 3 months ago - at 03/20/2025 07:52PM

Our team is investigating an issue that is preventing refunds for payments taken via the Customer Portal. We will continue to update this message as the issue progresses until it is resolved.

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