Outage in iClassPro
Unable to Refund Customer Portal Payments
Resolved Minor
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Outage Details
Our team is investigating an issue that is preventing refunds for payments taken via the Customer Portal. We will continue to update this message as the issue progresses until it is resolved.
Components affected
iClassPro ApplicationLatest Updates ( sorted recent to last )
RESOLVED
3 months ago - at 03/20/2025 11:47PM
Our team has identified the root cause of the issue and released a fix to correct the matter. We appreciate your patience while we worked to resolve this issue, and if you have any questions, don't hesitate to contact our support team.
INVESTIGATING
3 months ago - at 03/20/2025 07:52PM
Our team is investigating an issue that is preventing refunds for payments taken via the Customer Portal. We will continue to update this message as the issue progresses until it is resolved.
Latest iClassPro outages
Update on Settlement and Our Commitment to Improvement (US only) - about 1 month ago
Payment Processing Errors - 2 months ago
Delay Settlement - 2 months ago
Important Update: Settlement Delay - 3 months ago
Branded Mobile App Load Issue - 3 months ago
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