Outage in Illuminate Education

Some Users Unable to Login

Resolved Major
August 12, 2024 - Started over 1 year ago - Lasted 1 day
Official incident page

Incident Report

We are currently investigating an issue where some users are unable to login to some of our applications.
Components affected
Illuminate Education DnA Illuminate Education eduCLIMBER Illuminate Education SchoolCity Illuminate Education eSchoolData

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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 08/13/2024 10:13PM

The issue has been resolved, thank you for your patience.

MONITORING over 1 year ago - at 08/13/2024 12:30PM

A fix has been deployed to the production environment, we will continue to monitor the system closely today to ensure system performance. Thank you for your patience while we worked to resolve this issue.

IDENTIFIED over 1 year ago - at 08/12/2024 09:21PM

Login service has been largely restored. We will continue to monitor system performance as some customers may still be experiencing this issue. Some users may need to clear their internet cache before being able to log in.

IDENTIFIED over 1 year ago - at 08/12/2024 07:42PM

Our engineering team has put a fix in place for login issues, and we are monitoring system performance to validate that users can now log in. Some customers may still be experiencing issues as those systems come back online for login.

INVESTIGATING over 1 year ago - at 08/12/2024 06:59PM

We are continuing to investigate this issue.

INVESTIGATING over 1 year ago - at 08/12/2024 06:57PM

We are continuing to investigate this issue.

INVESTIGATING over 1 year ago - at 08/12/2024 06:57PM

We are continuing to investigate this issue.

INVESTIGATING over 1 year ago - at 08/12/2024 06:31PM

We are currently investigating an issue where some users are unable to login to some of our applications.

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