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Outage in Illuminate Education

FastBridge - Some users unable to log in

Resolved Major
August 13, 2024 - Started over 1 year ago - Lasted about 9 hours
Official incident page

Incident Report

Some FastBridge customers are reporting an error when attempting to log in to the application. Our engineering team is aware of the issue and is actively working on a fix. Thank you for your patience while we diagnose and remediate this issue.
Components affected
Illuminate Education FastBridge

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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 08/13/2024 09:50PM

The issue has been resolved. Thank you for your patience.

MONITORING over 1 year ago - at 08/13/2024 04:13PM

A fix has been deployed to the production system and customers have reported successful logins. We will continue to monitor the issue to ensure system stability.

INVESTIGATING over 1 year ago - at 08/13/2024 01:16PM

Some FastBridge customers are reporting an error when attempting to log in to the application. Our engineering team is aware of the issue and is actively working on a fix. Thank you for your patience while we diagnose and remediate this issue.

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