Outage in Illuminate Education

SchoolCity Staff Portal - Users Not Able to Login

Resolved Major
October 03, 2024 - Started 2 months ago - Lasted about 2 hours
Official incident page

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Outage Details

We are currently investigating an issue where SchoolCity users are not able to login to the Staff Portal.
Components affected
Illuminate Education SchoolCity
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 10/03/2024 02:07PM

This incident has been resolved.

MONITORING 2 months ago - at 10/03/2024 01:27PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 2 months ago - at 10/03/2024 12:29PM

We are currently investigating an issue where SchoolCity users are not able to login to the Staff Portal.

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