Outage in Illuminate Education

DnA/SchoolCity: Unable to load Items or Assessments.

Resolved Major
December 04, 2024 - Started 3 months ago - Lasted about 21 hours
Official incident page

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Outage Details

We are currently experiencing an issue with our DnA application where Items or Assessments are either slow to load or not loading. Another impacted issue could be, unable to generate quick codes. Additionally in SchoolCity, certain item types may be slow to load or not load.
Components affected
Illuminate Education SchoolCity Illuminate Education DnA
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 12/05/2024 02:43PM

This incident has been resolved. These issues would have occurred on Wednesday, December 4th between 12:30-1:30 PM EST.

MONITORING 3 months ago - at 12/04/2024 07:41PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 3 months ago - at 12/04/2024 06:39PM

We are currently experiencing an issue with our DnA application where Items or Assessments are either slow to load or not loading. Another impacted issue could be, unable to generate quick codes.

Additionally in SchoolCity, certain item types may be slow to load or not load.

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