Outage in Imperva
Support portal Issue detected
Resolved MajorIncident Report
We have discovered a potential issue affecting the Support portal. Currently, the Imperva ticket system is not available. Customers can contact the Imperva Support team via phone.
Technical teams are working to solve the issue. Further updates to follow.
The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes status to all detected events that may or may not affect the availability of the service.
In the event of a service disruption, the update will include potential impacts to any affected region.
Components affected
Imperva Support - Ticketing and Phone SystemsNeed to monitor Imperva outages?
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Latest Updates ( sorted recent to last )
RESOLVED
over 2 years ago - at 07/25/2023 09:12AM
The incident has been resolved and normal service levels have been restored for the Imperva Support Portal.
The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.
In the event of a service disruption, the update will include potential impacts to any affected region.
INVESTIGATING
over 2 years ago - at 07/25/2023 08:57AM
The issue is still ongoing, Imperva is actively working with the 3rd party provider to resolve the problem. For case/ticket openings, please contact support via phone.
The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.
In the event of a service disruption, the update will include potential impacts to any affected region.
IDENTIFIED
over 2 years ago - at 07/25/2023 08:00AM
We have discovered a potential issue affecting the Support portal. Currently, the Imperva ticket system is not available. Customers can contact the Imperva Support team via phone.
Technical teams are working to solve the issue. Further updates to follow.
The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes status to all detected events that may or may not affect the availability of the service.
In the event of a service disruption, the update will include potential impacts to any affected region.
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