Outage in Infobip

Indonesia - Multiple Services Degradation

Resolved Major
March 13, 2025 - Started about 1 month ago - Lasted about 2 hours
Official incident page

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Outage Details

We are currently experiencing issues on multiple services through our Indonesian data center. Our dedicated engineering team is working to verify the full scope of the issue, and meanwhile you may experience problems with Portal access and Traffic degradation. We will post update as new information is available.
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 03/13/2025 07:10PM

This Incident has been Resolved and should be once again stable and operational. During the reported period, major service degradations were Identified in our Indonesia Data Center, which subsequently may have caused further issues with the services affected.

Start time (UTC): 13-03-2025 17:05
End time (UTC): 13-03-2025 18:34

Impact: You may have experienced issues accessing the Portal and sending/receiving traffic on several channels.

MONITORING about 1 month ago - at 03/13/2025 06:47PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING about 1 month ago - at 03/13/2025 06:17PM

We are continuing to investigating the situation.

INVESTIGATING about 1 month ago - at 03/13/2025 05:42PM

This is to inform that we are continuing to investigate this issue. Information regarding progress to follow.

INVESTIGATING about 1 month ago - at 03/13/2025 05:40PM

We are currently experiencing issues on multiple services through our Indonesian data center. Our dedicated engineering team is working to verify the full scope of the issue, and meanwhile you may experience problems with Portal access and Traffic degradation. We will post update as new information is available.

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