Outage in Infobip

Saudi Arabia - Customer Portal Degradation

Resolved Major
May 02, 2025 - Started 5 days ago - Lasted about 2 hours
Official incident page

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Outage Details

We are currently experiencing issues with Customer Portal for the Saudi Arabia data center. You may experience login issues and degraded performance of services on the customer portal. The issue is currently being investigated and more information will follow in the next update.
Latest Updates ( sorted recent to last )
RESOLVED 5 days ago - at 05/02/2025 12:29PM

The issue has been successfully resolved and the previously affected services are once again operational.
During the below timeframe, you may have experienced issues logging in to the Customer Portal or degraded performance of Customer Portal web pages and corresponding services.

Start (UTC): 02 May 09:58
End (UTC): 02 May 12:22
Impact: Degraded performance of Customer Portal

INVESTIGATING 5 days ago - at 05/02/2025 11:32AM

We are continuing to investigate this issue.

INVESTIGATING 5 days ago - at 05/02/2025 11:01AM

We are continuing to investigate the issue.

INVESTIGATING 5 days ago - at 05/02/2025 10:28AM

We are currently experiencing issues with Customer Portal for the Saudi Arabia data center.
You may experience login issues and degraded performance of services on the customer portal.
The issue is currently being investigated and more information will follow in the next update.

Latest Infobip outages

Global (Europe) - Connectivity Degradation - 2 days ago
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Multiple Locations - Portal 2FA Issue - 6 days ago
Indonesia - Viber traffic degradation - 9 days ago
EU location - General Service degradation - 10 days ago

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