Outage in Infobip

Multiple Locations - Viber service degradation

Resolved Major

June 05, 2025 - Started 11 months ago - Lasted about 1 hour
Official incident page

Incident Report

We are currently experiencing a degradation affecting the Viber service across multiple locations. You may observe issues with submitted Viber traffic remaining in a pending status or expiring. Our engineering team has escalated the issue to Viber and are actively investigating. We will keep you posted with further updates.

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Latest Updates ( sorted recent to last )

RESOLVED 11 months ago - at 06/05/2025 08:06AM

The issue has been successfully resolved, and all affected services are now fully operational.

During the specified timeframe, users may have experienced issues with Viber traffic on all supported Data Centers.

Start (UTC): 05 June 2025 06:25
End (UTC): 05 June 2025 07:33

Impact: Viber service degradation

INVESTIGATING 11 months ago - at 06/05/2025 07:34AM

We are continuing to investigate this issue.

INVESTIGATING 11 months ago - at 06/05/2025 07:32AM

We are currently experiencing a degradation affecting the Viber service across multiple locations. You may observe issues with submitted Viber traffic remaining in a pending status or expiring.
Our engineering team has escalated the issue to Viber and are actively investigating. We will keep you posted with further updates.

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